Our texting service provider is Twilio. You should not notice a difference in the chat box except for the addition of a partial phone number and the character counter.
- Remember to keep answers short. There is a 160 character limit per message. If you type beyond 160 characters, the system will send it as a second message.
- Abbreviate - Texting uses a different form of communication. Since you only have so many characters (160) you can send, you need to abbreviate common phrases but don't overdo it.