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Virtual Reference Services at J. Murrey Atkins Library

Text Box

Our texting service provider is Twilio. You should not notice a difference in the chat box except for the addition of a partial phone number and the character counter.


Texting Tips

- Remember to keep answers short.  There is a 160 character limit per message. If you type beyond 160 characters, the system will send it as a second message.

- Abbreviate - Texting uses a different form of communication. Since you only have so many characters (160) you can send, you need to abbreviate common phrases but don't overdo it.

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