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Area 49

Visualization Lab Room Manual

Refer to this page for any information you may need on how to operate the technology in the Visualization Lab. If you are having difficulties with elements of the room, refer to the Troubleshooting section at the end of this page. Check out our Technology Instruction page for orientation dates and times. 


Touchpad with Dell Selected

  • Turn on: touch the screen
  • Undocking: Undock > 1234 > Undock > Take out of wall
  • Re-docking: Align the gold brackets and ensure the “Charging” symbol comes up. Push touchpad into the wall.
  • Projectors:
    • On: Select computer. In the pop-up, select "Projectors On"
    • Off: Power > System Off
  • Lights:
    • On: Extremely bright
    • 50%: Meetings without the need of the screen
    • Dim: Recommended use
    • Presentation: Recommended for low-light presentations
    • Off: Recommended for movies (on a time delay to allow for room exit)
    • Note: You can also control the lights using the touchpad near the door.
  • Volume:
    • The volume is automatically set low.
    • You can select which computer's sound will be heard through the room's speakers by selecting the computer on the touchpad, then selecting "Send audio to room."
  • When leaving: Turn off the lights and projectors and re-dock the touchpad.

Dell PC

The Dell tower is on the floor near the larger tech cabinet. It is not connected to a separate screen, and only uses the projector screen. The wireless mouse and keyboard are kept on top of the tech cabinet. The Dell is not set up for the virtual reality system.

Alienware PC

The Alienware computer is in the corner tower. Turn on the Alienware computer and the Samsung monitor. The Alienware uses the Samsung display and the LCD tv screen. It also operates the HTC Vive.  

Ensure that the LCD screen is set to the Computer HDMI input.

HTC Vive Virtual Reality System

To access the HTC vive:

  • Run Steam from the Alienware Samsung screen.
  • Ask someone at the Tech Desk to log into the program, or log into your own account.
  • If it appears that Steam does not come up, click the small arrow at the bottom right corner of the screen and click the Steam icon, then "Library." This should bring up the Steam window.
  • Choose a game from the VR section. If you cannot find it there, click "Library" and check the other types of programs. Not all download into the same area.
  • To end a game, close out the current game's window.

When using the HTC Vive:

  • Make sure all equipment items are solid green. If they aren’t, press the power button on the greyed-out item and place it in the play area.
  • Put the goggles on eyes-first, then pull down the head strap.
  • Use the knob on the back of the strap to adjust the headset.
  • Make sure the cord is behind you.
  • The screen will automatically display a cinema view of the player’s game. To change this to a 2-lens view, make sure “Display Mirror” is on in the Steam program.

General controls

  • Selecting: Point the remote to the object and move toward the item.
  • Trigger: Used to pick up items
  • Boundaries: A blue or red grid inside the headset indicates the physical boundaries of your play space. Use the controller to move or back away from the grid.
  • Moving: Hold the round button and move the remote until the pointer turns green. Let go of the button when you have placed the pointer at your desired spot.

360° Video Playback

To play a 360° video in the VR headset, the video will need to be saved to the H: drive (which will display as your username) of the Alienware computer or on a flash drive plugged into the Alienware computer. Videos can not be streamed from online sources. Follow these steps to access your 360° video:

  • Open Steam using the desktop shortcut. If you are not automatically logged into the Atkins Steam account, see the Tech Desk. 
  • Click Library in the top menu >  Software > DeoVR Video Player > Launch in VR. 
  • Put the headset on. 
  • If you see tiles for videos to watch, click the Folder icon at the bottom of the viewable area.
  • On the left, select Local, H: drive (or C: drive if using a flash drive), then navigate to your file. Click on your file to open it.
  • If your video does not open in 360°, pull the trigger on the controller to pull up the video menu. You will see options for a flat display and180° or 360° views. Click 360°.


  • Although this program can access YouTube, it does not appear to have 360° playback functionality. You may still view a 360° video in the flat player, but it may not allow you to move the view around, such as might happen with a mouse on a desktop version of the video. For best results, view only downloaded videos that come from your H: drive.
  • If you are unable to see your controller, and it appears that your headset is controlling the cursor, press the top menu button on your controller (above the giant thumb button). This should switch selection to the controller.

Smart Board

The smart board features multi-touch for programs that support it and a dry-erase surface.

  • Turn on the laptop behind the board and the projector at the top of the board.
  • When you are done with the board, press the projector’s power button twice and log out of the laptop.
  • Notes:
    • If the smart board is glitching, remove all items from the marker tray.
    • To connect your own laptop, plug the USB and HDMI cables from the projector into your laptop. If you need an adapter, you will need to provide your own.
    • To use the smart board as an additional display for the Alienware, unplug the HDMI cord from the laptop and plug it in to the HDMI wall plate on the blue wall.

HDMI Laptop Connection

The back column by the computer towers features a HDMI port where you can connect any HDMI-equipped laptop. Just plug in the cord (usually on top of the tall tower) and select “Laptop” on the touchpad.

The HDMI cord provided is direction-specific. If it does not work, try unplugging it and plugging in the opposite end.

To play sound from your laptop in the room, you will need to change your laptop's speaker output settings.

Blu-Ray and DVD Player

For Blu-Rays

  • Launch Leawo Blu-Ray Player from the Dell PC.

  • Click the Play button and the file explorer will pop up.

  • If your disc is in the Dell disc drive, choose “BD-RE Drive (E:).” If it is in the external Blu-Ray player, choose “BD-RE Drive (H:).” The name of the movie should appear next to the drive it is in.

  • Option 1: Choose the BDMV folder, then the BDMV file, which may be called “Movie Object” or something similar.

  • Option 2: Locate and select the .m2ts file which can be found at the following path: "\BDMV\STREAM\00000.m2ts".

    You will have to use the keyboard, rather than the mouse, to make your selections in the disc’s menu options.

For DVDs

  • Insert disc into Dell computer disk drive. 

  • Open CyberLink Media Suite software.

  • Choose “Movie,” then “Play movie disc.”​

Whiteboard Wall

The Whiteboard Wall in the lab can be used for group work, drawing, or anything you wish, but make sure you don’t write on other walls! If you are in need of more markers, ask someone at the Tech Desk.


If you are having difficulties with technology in the room, refer to the solutions below. If you are not comfortable performing these actions, or if you require additional assistance, reach out to the Technology Support Desk or Beth Caruso (rm. 227). For support after hours, contact the AISLE Team at 704-687-5500, option 3. Tell them that you are in the Atkins Visualization Lab.

If NVIDIA Control Panel is missing

This means that the computer auto-updated and deleted the program. Re-download the NVIDIA Control Panel.

Large Screen and Projectors

Projector Screen Shows Two Displays or the Two Screens Do Not Overlap Properly

Follow these steps to have a continuous display for the entire screen. Note: These projectors use EdgeBlend to combine the ends of the two projections. If they do not overlap correctly, use the last step in this process to correct it.

  • Right click on the desktop and click on “NVIDIA Control Panel.”
  • Note: If this is not present, reset the computer from the tower.
  • On the left sidebar under “Workstation,” choose “Set up Mosaic”
  • Click “Create new configuration.”
  • Note:  If it does not open up a new configuration, choose “modify” to change the current configuration.”
  • Under “Select Topology,” make sure the “Topology is listed as “1x2,” then click “Next.”
  • Under “Select displays,” uncheck the Samsung and select both Panasonic projectors.
  • Select the refresh rate as 59.94hz & the resolution to 1920x1080, then click “Next.”
  • Under “Arrange Displays,” move the screens from the “available display sources” into the “Topology” boxes. Click “Apply.” The box numbers correspond to the giant white numbers displayed by each projector. Drag the boxes to reflect the matching number on each side. 
  • The screens will go black for a moment while the changes are applied.
  • Accept the changes.
  • Click “Next.” if the projector screen picture needs to be realigned. If not, click “Finish.”
  • EdgeBlend Correction: Under “Adjust overlap and bezel correction,” find the white box at the bottom.
  • Under “Correction type” choose “Overlap.” In “Correction value,” click the arrows and watch the projector screen. There will be a picture of a road on the screen, and your goal is to line up the image so it overlaps perfectly. Once that is complete, click “Finish.”
  • If this doesn’t work, ask for additional assistance.

Panasonic Projectors Turned On and Displaying Blue Screen

If the Panasonic projectors are on, but the projector screen is showing blue, follow the instructions below.

  • First: Turn the projectors off via the touch panel and select that computer's projectors again.
  • If that does not work:
    • Go to the tower for the computer you selected
    • You should see orange lights on two devices. If this is the case, unplug both devices and wait for a moment, then plug them back in. Both lights should then turn green.
  • If this doesn’t work, ask for additional assistance.

If there is a bright strip in the middle of the large screen

  • Right click on the desktop and click on “NVIDIA Control Panel.”
  • On the left sidebar under “Workstation,” choose “Set up Mosaic.”
  • Click “Create New Configuration.”
  • If it does not open up a new configuration, choose “modify” to change the current configuration.
  • Under this first tab, check the box that says, “I am using recommended connections for the selected topology,” then click “Enable Mosaic.”
  • Ensure that all other settings are correct (using the large box on the right side of the troubleshooting poster), and click “Finish.”
  • If this doesn’t work, ask for additional assistance.

Small Monitor and LCD Wall Mounted Display

Samsung Monitor and LCD Screen Displays Reversed

If you cannot move your mouse from one display to the next, it is likely that the displays have been reversed. Follow these steps to correct it.

  • Right click on the desktop and select “Display Settings.”
  • Under “Display,” you will see two rectangles that represent the screen displays. “1” is the Samsung display and “2” is the projector screen.
  • Drag the rectangles so they match the display you want and click “Apply.”
  • Make sure to align the rectangles at the top, not the bottom, so your mouse can move smoothly from one screen to the next.
  • If this doesn’t work, ask for additional assistance.

HTC Vive

Audio and Headset

If no sound comes through the speakers or the HTC Vive headphones, follow these steps.

Try this first:
  • Right click on the desktop and select "Display Settings."
  • Type “sound” in the search box and open that option.
  • In the sound window, under the “Playback” tab, click “Speakers/Headphones.”
  • Click “Set Default.”
  • Right click on the “Speakers/Headphones” and click “test” to test the sound.
  • Click “Ok.”
If that didn't work, try this:
  • Find the small Steam window that shows the status of the headset. Click the top bar that says "Steam VR."
  • In the Dropdown menu, select "Settings."
  • Choose "Audio."
  • In the panel on the right, choose the following:
    • When SteamVR is active:


      • Set playback device to: Do not change device
      • Set Record device to: Do not change device
      • Mirror audio to device: HTC-VIVE (2-NVIDIA High Definition Audio)
    • When SteamVR is exited:
      • Set Playback device to: Speakers / Headphones (Realetk Audio)
      • Set Record device to: Do not change device
      • Enable Gain reduction on VIVE HDMI Audio: Check the box
  • If neither step worked, ask for additional assistance.

If the VR headset cannot be found

  • Right click on the desktop and select "Task Manager."
  • Click the “Processes” tab.
  • Close anything that has a Steam or VR symbol.
  • Reload Steam.
  • If this doesn’t work, ask for additional assistance.

If VR headset light is red

  • Restart the computer
  • Open Steam again and load a game
  • The game will show on the screen, but you will only see white through the headset
  • Click the small Steam pop-up and a dropdown menu should appear
  • Under “Devices,” choose “Reboot headset”
  • Once the headset is rebooted, then the light should turn green.
  • If this doesn’t work, ask for additional assistance.